ALL ORDERS NORMALLY ARRIVE WITH IN 2-5 BUSINESS DAYS. ONCE AN ORDER LEAVES OUR WAREHOUSE, CARRIER SHIPPING DELAYS MAY OCCUR DUE TO FACTORS OUTSIDE OUR CONTROL. WE UNFORTUNATELY, CANT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT HAS LEFT OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INSIGHT INTO YOUR PACKAGES LOCATION AND ESTIMATED DELIVERY DATE.
HOW TO RETURN MY ITEMS?
Here's how it works: you have up to 15 days from the date of delivery to initiate an exchange for any fresh items in your order. Simply reach out to us via phone or email at cs@zohbil.com or +92 319 2377713 within this timeframe, and we'll guide you through the process.
It's important to note that we can only accept exchanges for products that are returned in an unused condition, with all tags intact and in their original packaging. Items must also be unwashed and undamaged to be eligible for exchange. Please keep in mind that this policy applies only to fresh items that are not currently on promotion or discount.
Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
I WANT TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST ZOHBIL ITEMS AND OFFERS?
Yes, you just have to subscribe to the Outfitters newsletter by filling in your email ID, and you will receive information about our seasonal drops, prelaunch offers ( so that you can cop the look before the drop) latest items, articles and events. Find the Newsletter tab in the website footer at www.zohbil.com
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
After placing your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at cs@zohbil.com
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
We only sell items that are in perfect condition, so in the exceptional case that you receive an item with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number cs@zohbil.com.
If you accidentally received an item that you did not order, please contact our customer service, with your order number, along with the images of the article at cs@zohbil.com
Can I place an order by phone?
We encourage you to place your order online through our website. However if you dont want to use our website, you can contact us on whatsapp @ +92 319 2377713. Please share the link of the items that you would like to order along with your name, phone Number and complete delivery address so that our customer support representative can process your order. All whatsapp orders will have to pay online, so that we can confirm your order and send your desired article to you.
HOW CAN I CHOOSE THE RIGHT SIZE FOR ME?
You can easily spot the best size for you by referring to our Size Guide that provides a conversion table.
The Size Guide is conveniently available on the page of each product.
