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Effective Date: 20 June,2025

At Zohbil, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on how to return or exchange items purchased on www.zohbil.com.

1. Return Eligibility

You may return items within [e.g., 14 or 30] days of the delivery date if they meet the following conditions:

  • Items must be unworn, unwashed, and undamaged.

  • Tags must be intact and attached.

  • Items must be in their original packaging.

Non-returnable items include:

  • Final sale items

  • Gift cards

  • Undergarments, swimwear, or earrings (for hygiene reasons)

2. How to Initiate a Return

To start a return, please contact us at returns@zohbil.com with your order number and the item(s) you wish to return. Once your return is approved, we’ll send you detailed instructions and a return shipping label (if applicable).

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a faulty, damaged, or incorrect item.

  • We recommend using a trackable shipping method, as we are not responsible for lost returns.

4. Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within [e.g., 5–10] business days.

  • Shipping costs (if any) are non-refundable unless the item was defective or sent in error.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [e.g., 5–7] days of receiving your order. Include a photo and your order number in the message. We’ll resolve the issue promptly, at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank or credit card account.

  • Then, contact your bank or payment provider—it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, contact us at support@zohbil.com.

8. Contact Us

For all return-related questions, please contact:

Email: returns@zohbil.com
Phone: [Insert Phone Number]
Business Hours: [Insert Time Zone, Days & Times]
Address: [Insert Business Address]